Reference

Explore the Rules That Govern Your w2w Account

Your relationship with w2w is shaped by clear, readable terms — covering account access, data handling, dispute resolution and the conditions under which our services are available where…

Account TermsPrivacy PolicyCookie PolicyData RetentionJurisdiction Notice

Browse lobby Read FAQ

Browse the Scope of Our Legal Framework

w2w Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

w2w's legal framework applies to every account opened through w2w.run. Service availability depends on the applicable laws of the region where you reside — if access is restricted under your local law, these terms make that clear so you can make an informed decision. Our terms

1
address how financial transactions are processed, including deposits initiated through UPI, Paytm and PhonePe, and how disputes relating to those transactions are handled. We do not hold or process your payment credentials directly — your UPI handle, Paytm wallet link or PhonePe account data flows through
2
regulated payment intermediaries subject to RBI guidelines. Any amendment to these terms will be communicated via the registered email address on your account before the change takes effect.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Switch to the Right Support Channel for Legal Queries

If you have a question about how a specific clause applies to your account, or if you want to exercise a right under our Privacy Policy, you can reach the right team through any of the channels below. Response times for legal and data requests may be longer than general account queries — we aim to respond within five working days.

Team online

Legal Email

Send detailed legal queries, policy clarification requests or data-access notices to our dedicated legal inbox. We aim to acknowledge within 48 hours and resolve within five working days.

Live Chat

Start a live chat session from your account dashboard to raise an initial legal question. Our agents can escalate to the legal team and log your request with a reference number you can track.

Written Notice

For formal legal notices — including disputes, data erasure requests or account termination demands — submit a written notice via the secure upload form in your account settings for a dated record.

HOW WE HANDLE THIS

Open Your Account Knowing How We Protect Your Data

Every measure listed below is in place before you complete your first deposit. Data handling, cookie controls, account security and retention schedules are set by policy — not adjusted case by case…

Data Handling

Personal data you share during account creation is stored on encrypted servers. We do not sell or share your data with third-party marketers. Data is used solely for account operation, fraud prevention and legal compliance as described in our Privacy Policy.

Cookie Controls

Our cookie banner lets you accept, reject or customise non-essential cookies the moment you land on w2w.run. Strictly necessary cookies cannot be disabled as they keep your session and account wallet functioning correctly during each visit.

Account Security

Every account is protected by two-factor authentication at login. Session tokens expire after a defined idle period, and suspicious login attempts trigger an automatic email alert to your registered address before access is granted.

Data Retention

We retain account and transaction records for the period required by applicable Indian financial regulations. Once that period lapses and your account is closed, personal data is deleted or anonymised in line with our retention schedule.

Who to Contact

Our Data Protection contact is reachable via the legal inbox listed in the Contact section. For UPI, Paytm or PhonePe transaction disputes, raise a ticket via live chat first — our payments team can retrieve transaction logs within 24 hours.

Requesting Changes

You can request access to, correction of, or erasure of your personal data at any time by submitting the data request form in your account settings. We will confirm receipt and complete the request within the statutory timeframe.

See What Other Account Holders Ask About These Terms

The questions below come directly from the kinds of queries our legal team receives most often. If your question is not covered here, use the legal email channel or live chat to get a specific answer tied to your account and circumstances.

Availability depends on the laws of your specific state or union territory. Where local law permits, you can open and operate a full account. If your region restricts this type of service, the terms make that restriction explicit at sign-up.

Only w2w's internal operations, fraud prevention and compliance teams access your personal data. Payment intermediaries handling UPI, Paytm and PhonePe transactions receive only the minimum data required to process and verify each transaction under RBI rules.

Log in, go to account settings and submit the data access request form. You will receive a confirmation email with a reference number, and we will deliver your data package within the statutory period — typically no more than 30 days from receipt.

Yes. Submit an erasure request through your account settings or via the legal email inbox. We will delete or anonymise your data once the mandatory retention period required by Indian financial regulations has been met for your transaction history.

Transaction and account records are retained for the period required under applicable regulations, then securely deleted or anonymised. You will receive email confirmation once the erasure process is complete, typically within 60 days of account closure.

Any material amendment to our terms is communicated to the email address registered on your account at least 14 days before the change takes effect. Continued use of the account after the effective date constitutes acceptance of the updated terms.

Disputes are governed by the applicable laws of the jurisdiction from which we operate, subject to any mandatory consumer protection provisions in your home state. The terms specify the arbitration process and escalation path if a dispute cannot be resolved through our support channels.

Explore the Rules That Govern Your w2w Account

Switch to the Right Support Channel for Legal Queries

Legal Email

Live Chat

Written Notice

Open Your Account Knowing How We Protect Your Data

Data Handling

Cookie Controls

Account Security

Data Retention

Who to Contact

Requesting Changes

See What Other Account Holders Ask About These Terms

01 Is w2w available to account holders in all Indian states?

02 Who has access to the personal data I share when opening an account?

03 How do I request a copy of all data w2w holds on my account?

04 Can I ask w2w to delete my personal data?

05 What happens to my account data if I close my account?

06 How will I know if the legal terms change?

07 Which law governs disputes arising from these terms?

Related Pages